Shipping policy
# Shipping Policy
**CultureOfCustoms**
Last updated: July 2026
Every CultureOfCustoms pair is hand-painted to order, so your delivery timeline includes both **production time in our studio** and **shipping time**. Here's exactly what to expect.
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## 1. Delivery Timeline at a Glance
| Stage | Time |
|---|---|
| Production (hand-painting your pair) | 3–5 business days |
| Shipping | Up to 7 business days |
| **Total estimated delivery** | **10–12 business days** |
Business days are Monday through Friday, excluding holidays. Timelines begin once your order and payment are confirmed.
Please note these are **estimates, not guarantees**. Occasionally, carrier delays, customs processing, weather events, or high demand periods (such as holiday seasons or product drops) may extend delivery times. We will always keep you informed.
## 2. Order Processing and Production
Because each pair is painted specifically for you:
- Your order enters our production queue once confirmed.
- You may cancel **within 24 hours of purchase**, before painting begins (see our Return & Refund Policy).
- Once your pair is painted, sealed, and quality-checked, it is carefully packaged and handed to the carrier.
## 3. Shipping Confirmation and Tracking
As soon as your order ships, you will receive a **shipping confirmation email with a tracking number**. Tracking information may take 24–48 hours to become active after you receive the email.
You can also check your order status anytime by emailing us at **contact@cultureofcustoms.com** with your order number.
## 4. Shipping Costs
Shipping costs are calculated and displayed **at checkout**, based on your delivery address, before you complete your purchase. Any free shipping promotions will be clearly indicated on our website and applied automatically at checkout.
## 5. Shipping Destinations
We offer **free international shipping with tracking on every order, worldwide**. No minimum purchase required — the price you see is the price you pay for shipping: $0.
Every package ships with a **tracking number**, so you can follow your order from our studio to your door, wherever you are.
If your country does not appear as an option at checkout, contact us at **contact@cultureofcustoms.com** and we will confirm whether we can arrange delivery to your location.
## 6. Customs, Duties, and Taxes (International Orders)
For any order shipped outside the United States, the recipient is responsible for any **import duties, customs fees, or taxes** required by the destination country. These charges are not included in the product price or shipping cost, and are collected by the carrier or local customs authority upon delivery. Customs processing may also add time to the estimated delivery window.
## 7. Shipping Address Accuracy
Please double-check your shipping address at checkout. If you notice an error, email us at **contact@cultureofcustoms.com** as soon as possible — we can update the address any time **before the order ships**.
We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
## 8. Lost, Delayed, or Stolen Packages
- **Delayed:** If your tracking hasn't updated for more than 5 business days, contact us and we will open an inquiry with the carrier.
- **Lost:** If the carrier confirms a package as lost, we will offer you a replacement pair (subject to production timelines) or a full refund.
- **Marked as delivered but not received:** First check with household members, neighbors, and your building's mail area, and allow 24–48 hours (carriers sometimes mark packages as delivered early). If it still hasn't appeared, contact us within 7 days of the delivery scan and we will work with you and the carrier to resolve it.
## 9. Damaged in Transit
If your order arrives with visible damage, please photograph the packaging and the product **before discarding any packaging materials**, and contact us at **contact@cultureofcustoms.com** within **72 hours of delivery**. Confirmed transit damage is fully covered — we will offer a free repair, replacement, or full refund, as described in our Return & Refund Policy.
## 10. Contact
Questions about shipping or your order status?
**Email:** contact@cultureofcustoms.com
We typically respond within 1–2 business days.
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*CultureOfCustoms is not affiliated with, sponsored by, or endorsed by any footwear brand. All customizations are original, hand-painted artwork applied to authentic, legally purchased sneakers.*