Privacy policy
# Privacy Policy
**CultureOfCustoms**
Last updated: July 2026
This Privacy Policy describes how CultureOfCustoms ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the "Services").
**Business address:**
EcomArts LLC
1070 Montgomery Rd # 2034
Altamonte Springs, FL 32714
United States
**Contact:** contact@cultureofcustoms.com
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## 1. Information We Collect
### Information you provide directly
- **Contact details:** name, email address, phone number, shipping and billing address
- **Order information:** products purchased, size selection, order history, and any customization notes you provide
- **Account information:** if you create an account, your login credentials and preferences
- **Communications:** messages you send us by email, contact forms, or social media
- **Marketing preferences:** your email and SMS subscription choices
### Information collected automatically
When you visit our website, we and our service providers automatically collect certain information through cookies and similar technologies, including:
- Device and browser type, IP address, and general location
- Pages viewed, products browsed, time spent on the site, and referral source
- Interactions with our emails and advertisements
### Payment information
Payments are processed by secure third-party payment processors (such as Shopify Payments, PayPal, or similar). **We never see or store your full credit card number.** Payment data is handled directly by these processors under their own privacy policies and industry-standard security (PCI-DSS).
## 2. How We Use Your Information
We use your personal information to:
- **Process and fulfill your orders**, including production of your made-to-order item, shipping, delivery notifications, and customer support
- **Communicate with you** about your order, returns, or inquiries
- **Send marketing communications** (email and/or SMS) if you have opted in — you can unsubscribe at any time
- **Improve our website and Services**, including analytics, site performance, and product development
- **Personalize your experience**, such as showing you relevant products or offers
- **Advertise our products**, including measuring the effectiveness of our campaigns
- **Prevent fraud** and protect the security of our Services
- **Comply with legal obligations**
## 3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate the site, remember your cart, analyze traffic, and deliver relevant advertising. These may include technologies from:
- **Shopify** (store platform and essential functionality)
- **Analytics providers** (site usage and performance)
- **Advertising partners** such as Meta (Facebook/Instagram), Google, and TikTok (ad delivery and measurement)
- **Email and SMS platforms** (campaign performance)
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality, such as keeping items in your cart.
## 4. How We Share Your Information
We do **not** sell your personal information for money. We share personal information only with:
- **Service providers** who help us operate the business: Shopify (e-commerce platform), payment processors, shipping carriers, email/SMS marketing platforms, and customer support tools
- **Advertising partners** for the purpose of delivering and measuring ads, which may qualify as "sharing" or "targeted advertising" under some U.S. state privacy laws — you can opt out as described in Section 7
- **Legal authorities** when required by law, regulation, or valid legal process, or to protect our rights and the safety of others
- **Business transfers**, if we are involved in a merger, acquisition, or sale of assets
All service providers are contractually required to protect your information and use it only for the services they provide to us.
## 5. SMS Marketing
If you opt in to SMS marketing, you consent to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying **STOP** or by contacting us at contact@cultureofcustoms.com. Reply **HELP** for assistance.
## 6. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including maintaining order records for accounting, tax, and legal compliance purposes. When information is no longer needed, we delete or anonymize it.
## 7. Your Privacy Rights
Depending on where you live, you may have the right to:
- **Access** the personal information we hold about you
- **Correct** inaccurate personal information
- **Delete** your personal information
- **Opt out** of targeted advertising or the "sharing" of your information for advertising purposes
- **Withdraw consent** to marketing communications at any time (via the unsubscribe link in emails, replying STOP to SMS, or contacting us)
Residents of certain U.S. states (including California, Colorado, Connecticut, Florida, Texas, Virginia, and others) have specific rights under their state privacy laws. If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email us at **contact@cultureofcustoms.com** with your request. We may need to verify your identity before processing it. We will not discriminate against you for exercising your privacy rights.
## 8. Data Security
We use industry-standard technical and organizational measures to protect your personal information, including encrypted connections (SSL/TLS) across our entire website. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
## 9. Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
## 10. International Transfers
We are based in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
## 12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
**EcomArts LLC**
1070 Montgomery Rd # 2034
Altamonte Springs, FL 32714
United States
**Email:** contact@cultureofcustoms.com