Contact information

# Contact Information

**CultureOfCustoms**
Last updated: July 2026

We're a small independent studio, and we answer every message personally. Here's how to reach us.

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## Business Details

**Legal name:** CultureOfCustoms LLC
**Business address:**
1070 Montgomery Rd # 2034
Altamonte Springs, FL 32714
United States

**Email:** contact@cultureofcustoms.com

## Customer Support

For any questions about your order, sizing, shipping, returns, or product care, email us at:

**contact@cultureofcustoms.com**

To help us assist you faster, please include:

- Your **order number** (you'll find it in your confirmation email)
- The **email address** used to place the order
- A brief description of your question, plus **photos** if your inquiry is about a product issue

**Response time:** we typically reply within **1–2 business days** (Monday–Friday, excluding U.S. holidays). During product drops or holiday seasons, responses may take slightly longer — but we always get back to you.

## Order Changes and Cancellations

Need to change your shipping address or cancel an order? Email us **as soon as possible** — cancellations are only possible within 24 hours of purchase, before painting begins, and address changes only before your order ships. See our Return & Refund Policy and Shipping Policy for full details.

## Custom Inquiries, Press, and Collaborations

For custom project inquiries, press requests, wholesale questions, or collaboration proposals, use the same email — **contact@cultureofcustoms.com** — with a subject line describing your request (e.g., "Press inquiry" or "Collab proposal"), and we'll route it to the right place.

## Privacy Requests

To exercise any of your privacy rights (access, correction, deletion, or opting out of marketing), email **contact@cultureofcustoms.com** as described in our Privacy Policy.

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*CultureOfCustoms is an independent art studio. We are not affiliated with, sponsored by, or endorsed by any footwear brand. All customizations are original, hand-painted artwork applied to authentic, legally purchased sneakers.*